Studio Policies

In the Studio:

Your time in the studio is your time to focus on yourself and empty your mind of all your worries and stresses. We are here to focus on you and make sure you leave feeling better than you did when you arrived.

Wear comfortable, form-fitting attire. No shoes or socks are typically worn during Pilates. Please do not wear perfumes or lotions and avoid clothing with zippers and buttons.

No gum is allowed in the studio, and cellular phones should be turned off during your session. 

Before your first session, please take your time and fill out the new client form and sign the waiver form.

Cancellation/"No Show" (by client) Policy

Please note that our 24 hour cancellation policy applies to all regular clients and clients with monthly packages.

In order to ensure that our clients have full access to all available classes, including group classes, private lessons, duets or semi-private lessons, 24 hour notice for cancellations is required to avoid being charged full price for the class.*

    •    If you cancel a session with lass then 24 hours notice ("Late Cancel"), you will be charged full price.
    •    If you do not show up for your session ("No Show"), you will be charged full price.
 

If you have an illness or emergency, you are allowed two missed classes per calendar year with no penalty.  Please take advantage of this if you are ill, and stay home! Staying home when you are unwell protects us all and the rest will help you to recover sooner.  You must call or email the studio to request the waiver.

Refund Policy

All purchases and deposits are non-refundable. Exchanges can be made for upgrades or alternative packages.

Returned Check Policy

Should your check be returned for insufficient funds, there will be a $25 fee. If the check is redeposited and returned again, there will be a $40 fee plus the original check amount (and the first returned check fee). Cash or credit card payment for all future lessons will be required.

Eastside Pilates promotes respect and equity for all people, regardless of race, body size, income level, gender, sexuality, age, religion, political affiliation, ability, or profession. All people are welcome!